Web Reliability
Jim Kapoun
with Ron Graham
Students use the Web more and more in their research for classroom assignments. But it's not always their own idea: faculty require it. (Some faculty see Web-based information as more easily verified than traditional media.) Employers require it as well: employees use the Web to monitor the competition and look for new markets.

There are five criteria for judging whether Web-based information can be thought of as reliable in your research:

  1. Accuracy

    • Can you contact the author?
    • Remember that there is a difference between author and Webmaster.

  2. Authority

    • What are the author's credentials?
    • Is the document published anywhere else on the Web, or in any other media? Is it recognized as authoritative by any professional organization, journal, or trade publication?

  3. Objectivity

    • Is the material sponsored by advertising? If so, the information might be biased.
    • Is there any evidence of non-advertising bias on the author's part?
    • Can you separate information from opinion?
    • How detailed is the information?

  4. Currency

    • Are there a number of dead links on the page?
    • Are links current or updated regularly?
    • Is the information on the page up-to-date? Do you know when the page was last updated? (The addition of a "last updated" script is easy.)

  5. Coverage

    • Do you need special software (e.g. Flash, Java, RealPlayer, etc.) to view the information?
    • Can you tell what you're missing if you don't have the software?
    • Is the information free, or must you pay a fee? Must you subscribe to a mailing list or have a login ID/password to find the info?
    • Is there an option for text only viewing?
    • Are you forced to support frames, or use JavaScript, or accept cookies?
    • Note: some sites are "optimized" for a particular browser. You may still be able to view the info even if you use another browser.

References

Kapoun, J. "Teaching undergrads Web evaluation." College and Research Library News, July-August 1998.


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