Information Technology Help Desk

Getting Started

• for Faculty & Staff
• for Students
• TechTalk Newsletter

Campus Standards & Special Software

Campus Standards

• Anti-Virus/Spyware Protection
• Standard Campus Hardware
• Standard Campus Software
• Microsoft Office 2007 Help
• Support for Macintosh Users
• Support for Canon Printer/Scanner/Copier machines

Special Software

• Specialized Software
• Home Use Software
• Mainframe Applications (CICS, SIS, HRS, ADS)
• PeopleSoft Systems (YESS, EIS, Financials)

Computing & Computer Accounts

For Students:

• Self Help for Students

For Faculty & Staff:

• Access Management Form

For Entire Campus Community:

• Computer Labs
• Account Lookup
• Beast Accounts
• Changing Passwords
• Computer Access Agreement
• Security Tips

Novell (Our Campus Network)

• Salvaging deleted files
• File Storage H: Drive
• Setting Network Rights
• Backing Up Data
• Application Explorer (SAL)

Web Development

Microsoft Expression Web Quick Start Guide

• for Courses/Personal Use
• for Offices/Departments
• for Student Organization

Email & Calendaring

Software

• Zimbra Collaboration Suite
• ARTIE Email
• Discussion Lists
• Mail Server Settings
• Massmail Website
• Thunderbird (Click here for setup instructions)

Manage Account

• Email Address Lookup
• Email Password
• TCNJ Student Email Accounts

Error Messages

• Message Content Rejected

Security

• Email Investigation
• Email Policy
• Email Security
• Email Spam

Special Procedures & Requests

Special Procedures

• Information Technology Procedures
• Personal Computer Purchases

Requests

• Finding a MAC Address
• Laptop Loaners
• Event Reservations (R25)

Training & Tutorials

Office 2007 Training Schedule

Training

• Requirements
• Request Form
• Available training sessions
• MTSS Training

Tutorials

• Easy to use tutorials for PC users

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Connect On Campus

• Campus Network (Novell)
• Residential Networking Services (Res.net)
• Wireless (Obtain the WEP Key here) | (Documentation)
• Cable Television Services
• Telecommunications

Connect Off Campus

• Connect to the campus via SSL VPN (Documentation | Manual Install)
• Connect using an email client (Thunderbird, Outlook, Eudora, etc.)
• Connect to the internet via Dial-up  (Windows 2000 | Windows XP | Mac OS X )
• Connect to the internet via iPass
• Connect to Beast via FTP (COMING SOON!)
• Connect to Novell via FTP
• Connect to Novell NetStorage