Daniel M. Adler
22 Albemarle Ave · Ewing, NJ 08638
(609) 775-7335 · (609) 771-3343 (day)
suneagle@gmail.com · http://www.tcnj.edu/~adler
Resume as Word .doc /
Resume as .pdf file
Competencies
- Computers:
PC Troubleshooting, Software Configuration, Maintenance
- Management: User Relations & Development, Vendor Accounts, Project
Coordination, Staff Development, Departmental Accounting
- Telecommunications: Infrastructure Management, Voicemail Systems
Support, Mobile Telecommunications Support
- Planning:
Asset Tracking, Remote Location Setups, Automated Workflow Development,
Vendor Relations
- Support: Ticket
Tracking, Training & Documentation, Loaner Equipment Maintenance, Data
Archival
- Customers: Project Planning, Expectation Management, Crisis Management,
Creative and Improvisational Support When Appropriate.
Skills
- Netware use and support
- Microsoft Office Suite (including FrontPage)
- Corel Office Suite
- Macromedia Dreamweaver
- Mozilla/Netscape Composer
- HTML / JavaScript
- Paintshop Pro
- Web Browsers
- Telnet/FTP Clients
- Administrative Information Management System
(AIMS)
- Support-Works Helpdesk
- Magic Service Desk
Experience
- The College of New Jersey, User Support Services (Ewing, NJ)
- Help Desk User Support Specialist April 2005 – Present
- Troubleshooting
and support for university community (approximately 9000 users)
- Creation
and modification of Unix and Novell accounts
- Supervision
of student staff
- Design
and Maintenance of departmental newsletter at http://www.tcnj.edu/~helpdesk/techtalk
- Support
ticket creation and follow through
- Creation
and maintenance of support training programs and documentation
- Maintenance
of campus-wide meeting/scheduling software
- Inventory
asset tracking and management
- Drew
University Telecommunications Office (Madison, NJ)
- Telecommunications
Assistant June 2000 – March 2005
- Oversight,
with the Manager, of the day to day operations of the office
- Troubleshooting
and support for university community (approximately 3000 users)
- Creation
of Email/Network and Voicemail accounts, and Phone Calling Codes
- Hiring,
Scheduling, and Supervision of department student staff (generally 7 or
8 employees)
- Distribution
of campus-wide voicemail messaging
- Billing
for individual and departmental accounts
- Design
and maintenance of departmental webpage at http://www.depts.drew.edu/telecom
- Support
ticket creation, and follow-through
- Creation
and maintenance of support and training documentation
- Drew
University Health Service (Madison,
NJ)
- Webmaster January 2000 – March 2005
- Design of
departmental webpage at http://www.depts.drew.edu/health
- Performance
of regular maintenance on the page as required by the Director to update
information
- Shakespeare
Theatre of New Jersey (Madison,
NJ)
- Box
Office Assistant Manager April 2000 – January 2001
- Assisting
Box Office Manager with day-to-day operations of a busy theatre box
office
- Training
new staff on necessary software and paperwork systems
- Handling
customer orders, billing and customer service
- Working
with customers both in person, and on the telephone
- Managing
high volume call-in system for customer service
- Handling
payroll distribution for theatre/company employees
- Drew University
Training Resource Center (Madison,
NJ)
- Student
Manager of Training June 1998 – May 2000
- Working
with Training Coordinator to establish training program for Drew
students
- Developing
training materials, in paper and web format
- Providing
training in one-on-one situations, as well as to groups of up to 30
persons
- Training
students, faculty and staff in the uses of:
- MS
Windows (3.1, 95 and 98)
- Netscape
Messenger
- Netscape
Composer
- Corel
Office Suite
- Providing
training and development to new student trainers
- Drew
University Computer Aide Station (Madison,
NJ)
- Technical
Support Operator August 1997 – June 1998
- Providing
in-person and phone-based technical support to university community
(approximately 3000 users)
- Maintaining
and deploy new computer lab hardware
- Performing
routine system backups.
- Drew
University Office of Housing, Conferences and Hospitality (Madison, NJ)
- Administrative
Assistant May 1997 – August 1998
- Serving
as assistant to a department of seven persons
- Handling
busy telephones and correspondence, both customer service and business
style
- Working
closely with the Undergraduate Housing Coordinator regarding the
placement of incoming students
Education
- Drew University (Madison, NJ)
- B.A., May 2000
- Major: History, Minor: Medieval Studies