Returns & Disputes

If an item is not satisfactory (damaged, defective, a duplicate order, etc.), the card custodian should make contact with the supplier to explain the problem and inquire about return policies.

If a resolution cannot be obtained in this manner, complete a Dispute Form (See Form) and forward it to the Procurement Card Administrator for further action.

If an item is returned and a credit voucher has been received, the card custodian shall verify that this credit is reflected on the subsequent monthly statement.

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