Returns & Disputes

If an item is not satisfactory (damaged, defective, a duplicate order, etc.), the card custodian should make contact with the supplier to explain the problem and inquire about return policies. All disputes should be addressed within 20 days of purchases.

If a resolution cannot be obtained in this manner, complete a Dispute Form (See Form) and forward it to the Procurement Card Administrator for further action.

If an item is returned and a credit voucher has been received, the card custodian shall verify that this credit is reflected on the subsequent monthly statement.

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