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Scheduled Pension & Benefits Appointments
The Division of Pensions and Benefits, Office of Client Services (50 West State Street,
First Floor, Trenton, NJ), will soon begin to take appointments for its in-person
counseling services.
This service — the newest in the Division’s efforts to improve customer service and
reduce waiting times — is scheduled to begin on or about April 1, 2009. Appointments
will be available for both active and retired members of the various State-administered
retirement systems.
How to Schedule an Appointment
When issues related to your benefits arise that warrant the time and attention of a
pension counselor, active and retired members (or beneficiaries for death claims) should
schedule an appointment with the Office of Client Services. Appointments are made
online from the Division of Pensions and Benefits Web site, at:
www.state.nj.us/treasury/pensions.
From the Division’s home page, click on “Counseling Appointments.” Then select the
type of visit you need and the appointment date and time from a list of available options.
Appointments are required for detailed assistance with the following:
• Purchase of Service Credit
• Pre-Retirement Counseling
• Retirement Counseling and Application
• Disability Retirement Counseling and Application
• Death Claim Processing
• Retired Health Benefit Issues
• Retiree Return to Public Employment Counseling
• Active or Retired Pension Account Discrepancies
Basic membership information is also required prior to submitting the appointment
request so that the counselor can be better prepared for your visit. When the registration
is complete, you will receive confirmation of your scheduled appointment via e-mail.
When Appointments are Not Needed
Selected "quick services," such as the drop-off of completed forms, are available without
an appointment during normal business hours.
In addition, members who have not scheduled an appointment may still be able to speak with a counselor, but one-on-one counseling cannot be guaranteed without an appointment. Therefore, it is recommended that you schedule an appointment when you need the time and attention of a pension counselor.
