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Standard Computer Technologies
Last Revised: 07/02/08
The purpose of these guidelines and procedures is to document the computer technologies supported by User Support Services. While the items listed below will be fully supported, User Support Services will make every effort to resolve issues with any piece of hardware or any software application.
I. STANDARD PRODUCTS
Information Technology provides services to support specific computer technologies standardized at The College of New Jersey. These products are selected to satisfy the common technology needs of the College’s computer users. The User Support Services staff have a commitment to develop and maintain the necessary expertise, in all available service areas, for technologies categorized as “Standard-products”. Services for Standard-products include:
- Installation & configuration of College-owned, standard equipment.
- Consultation in the appropriate uses of standard office productivity hardware and software.
- Training to develop basic computer skills for standard products.
- Problem resolution/Help Desk support.
- Monitoring for industry developments.
- Integration support.
- Placement/availability of standard products in lab facilities.
The following products are currently standard products:
| Desktop | Apple, Dell |
| Laptop | Apple, Dell |
| Printers | Hewlett Packard |
| Scanners | Epson |
| Copiers | Canon - As part of the campus contract with Canon |
| Fax machines | Only as part of the Canon copier systems. |
| Word Processing | MS Word |
| Spreadsheet | MS Excel |
| Database | MS Access |
| Presentation | MS PowerPoint, MS Publisher |
| Calendar | Zimbra Collaboration Suite |
| Communications | Extend360 |
| Antivirus | Sophos |
| Zimbra, Thunderbird(client) | |
| Web Browser | Internet Explorer, Firefox |
| Web page development | Expression Web, Contribute |
| Operating systems | Mac OS, Windows XP |
| Network Operating System | Novell, Windows Server, Sun Solaris, Red Hat Linux |
II. LIMITED SUPPORT PRODUCTS
Technologies and products which receive support from only a few of the service areas within Information Technology are categorized as having “Limited Support”. These products are often characterized as those in transition between standard and unsupported; or specialized software necessary for instructional needs. For example:
Specialized:
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Technical support is available for curriculum-based applications which are current, industry-standard, compatible with the technology infrastructure at TCNJ, introduced with sufficient lead time to ensure adequate testing, and which have adequate third party support. Under these criteria, User Support Services staff will make every effort to ensure that required software is available and operational in the labs (see Software Installation Policy ).
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USS support, however, is limited to ensuring execution, printing, and integration with other requisite software.
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Faculty serve as the content specialists and assume responsibility for student orientation to the application. Examples of specialized software include statistical applications such as SPSS, discipline specific software (e.g., marketing, financial, legal), and programming applications (Basic, C++).
III. NON-STANDARD PRODUCTS
A vast number of products on the market are proprietary, obsolete, or incompatible with technologies at TCNJ. These are products for which User Support Services is unable to offer any service level guarantees. For example, User Support Services does not support Multimate, Professional Write, WordPerfect or most DOS-based applications.
