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Full Residence Hall Telephone Service
- General Information, Plans, and Application
- Billing
- Authorization Code
- International Calls
- Room Changes
- Fraudulent Usage
- Stolen or Damaged Telephones
- Cancellation & Suspension
General Information, Plans, and Application
Full Residence Hall Telephone Services includes:
- On-Campus Calling and Incoming Calls
- Off-Campus Calling (Local, Long Distance, and Toll-Free) and Incoming Calls
- Voicemail
- Call Forwarding
- Call Waiting
- Touchtone
- Unlimited Incoming Calls
- Online Account Review
Telephone service is offered to residence hall students who are in good standing with the College (ex. paying bills by the due date, not making fraudulent use of the telephone service). Telecommunications reserves the right to consider previous payment history with our office and/or with other College services in determining the acceptance of a request for telephone service.
There are a total of 8 student plans to choose from. The plans range from paying per minute to a monthly fee for a number of national/international minutes. Read more about the various Calling Plans...
A completed Application for TCNJ Full Residence Hall Service 
form is required prior to acceptance of an individual for full telephone service. This agreement is not transferable. The responsibility of full payment for all charges incurred remains with the individual applying for service. The application can be printed off of our web page or it can be picked up in our office.
Billing
You will be billed on a monthly basis at rates described in your chosen calling plan. A monthly line charge is assessed based on the calling plan you have chosen. All off-campus calls (local, long distance or toll-free) and international, if included, placed using your authorization code, from any campus extension, will be included in your plan minutes. Rates for calls placed once your calling plan minutes have expired will be charged as described in your chosen plan. If your plan does not include International calls, please call Telecommunications (x2595) for the current International rate for your particular call before you dial. Please have the country code, city code, and first few digits of the phone number you will be dialing ready.
Not included in your calling plan (calls you will be billed for at current rates) are 800 numbers which are directed to 900 numbers and all calls placed to Information/Directory Assistance.
Receiving the Bill
Each service subscriber will be billed on a monthly billing cycle from September through May. The monthly service fees for the months of December, January, March, and May are prorated on a week basis, so those bills will be for less than a full month. In accordance with The College of New Jersey Email policy, all phone bills will be distributed via email to your TCNJ student email account.
It is the responsibility of all students to check their TCNJ email for their phone bill each month, and to maintain their account so that they can receive their bill. Email bills will not be resent. To ensure compliance with FERPA regulations, bills will only be sent to the TCNJ email account of the student responsible for the indicated telephone service account. Your telephone account can also be viewed online, although this online system does not generate invoices for billing. You may stop by the office to request a paper copy of your bill if necessary.
Bills are emailed to the student's TCNJ email account around the first of the month. If you have not received your bill by the tenth of the month, it is the responsibility of the student to contact the Office of Telecommunications at x2595.
Paying the Bills
An account with Telecommunications will be established in your name. You will receive a monthly billing statement which will inform you of your charges. Telephone bills must be paid in full by the bill due date and may be paid in the following ways:
Campus Mail:
Send check or money order and the entire upper portion of the bill to the Office of Telecommunications. (Please Note: to insure your payment is received by the due date, allow three (3) days for mailing.) Do not mail your payment on or after the due date, or your payment will not arrive in time, and your account will be considered past-due. If you find you must wait until the due date, you will need to pay in person
In Person:
TCNJ Gold Club, Credit Cards, Debit/Check Cards, Money Orders, and Personal Checks are accepted in the Office of Telecommunications. Cash payments are only accepted in the Office of Student Accounts.
Over the Phone:
You may call our office and make a payment over the phone using your TCNJ Gold Club, Credit Card, or a Debit/Check Card (with a Visa or MasterCard symbol on the front of the card).
Automatic Payment:
You may have our office automatically deduct your bill from your TCNJ Gold Club, Credit Card, or Debit/Check Card (with a Visa or MasterCard symbol only) around the 10th of every month. If you wish to use Automatic Payment you must fill out the Automatic Payment Plan Request form in our office. We will contact you if there is a problem with a payment.
Collect and Third Party Calls
Students in residence halls are prohibited from billing any calls, telegrams or services directly to their residence hall telephone numbers (e.g. accepting collect or third party calls) since the telephone number belongs to The College. The cost of the collect call or service, plus a handling fee of $10 for each call accepted or service billed, will be charged to the student found to have accepted or placed such calls. If the responsible individual cannot be determined, the cost will be shared by each student residing in the room (at the time of the call/s) where the extension that the call was billed to is located.
Other Billable Charges
You may be billed for unanswered calls if you listen to a busy signal for 45 seconds or if you allow the phone to ring for 45 seconds after completion of dialing a long distance number. You will be charged for a one minute call. Credit will not be issued for these calls.
Checks returned for insufficient funds will be subject to a $25 returned check fee (per the Office of Student Accounts). Calling privileges may be suspended until the outstanding balance is paid.
Consequences for Past Dues & Not Paying
Telecommunications reserves the right to refer past due accounts to The Office of Student Accounts for collection. This may deny you permission to register, receive transcripts, or obtain other college services until these accounts are settled.
Per Student Accounts, if your past due account is not paid it will then be considered delinquent and referred to a collection agency for processing. You will be responsible for all collection costs, including attorney and court costs. Also, your delinquent account will be reported to a National Credit Bureau, which may affect your ability to apply for future loans.
Authorization Code
An authorization code will be issued for all students with Full Telephone service. This code will be used to track and time calls. This code can be used in any on-campus phone.
Each person is responsible for his/her authorization code. It should be protected in the same manner as a credit card or a PIN number. Do not share it with roommates or leave it lying around for others to see. Additionally, protect your telephone by locking your room when it is unoccupied.
How to Obtain an Authorization Code
Authorization codes are distributed via the Online Authorization Code Lookup Form. For security purposes you will be asked to provide your TCNJ UNIX login ID, password, and your social security number.
Authorization Codes Lost or Used without Permission
You are responsible for ALL calls made with your personal authorization code, until the Office of Telecommunications receives notice from you in person to cancel the code. There is a $5 charge for replacing authorization codes that are lost or misused by others. The Office of Telecommunications monitors account activity periodically, attempting to identify patterns of abuse. In the event that the Office of Telecommunications finds abuse or improper use of the system, your service will be suspended immediately. This action may be taken to protect you from possible misuse of your authorization code by others.
International Calls
The rates for international calls vary and can be more than you expect to pay. Please call our office (x2595) to obtain rate information for the country you will be calling before you dial. You will be responsible to pay for all international calls made with your authorization code so know the rate before you call. To better assist you, we will need the country code, city code, and the first few digits of the phone number you will be dialing. Please have this information ready when you call or stop in.
Room Changes
You must notify the Office of Telecommunications of any room change. A "Change of Room" form is available from the Office of Telecommunications. You will be liable for all charges on your bill prior to your notifying the Office of Telecommunications. Do not rely on other College offices to report your room change for you. This should be submitted personally.
Fraudulent Usage
Fraudulent use of the telecommunications system, including unauthorized use of authorization codes will not be tolerated. Fraudulent calls will be researched and abusers will be identified and turned over to the proper authorities. Fraudulent users may be prosecuted to the fullest extent of the law. Additional fines and penalties will be assessed.
Report any obscene or harassing telephone calls immediately to Campus Police, x2167.
Stolen or Damaged Telephones
Students will be responsible for telephones and related equipment which are broken or damaged beyond normal wear and tear. Replacement cost of Rolmphone 120 is $35 (subject to change).
Cancellation & Suspension
You may cancel your telephone service at any time. You will need to fill out a "Cancellation of Service" form available from the Office of Telecommunications. You will be liable for all charges (including "Monthly Recurring Charges") on your bill, including a prorated monthly charge, prior to your notifying the Office of Telecommunications. This means that the monthly recurring charge will continue to accrue each month on your account until the date you submit the cancellation form to our office. Please remember that a withdrawal from the college, December Graduation, or relocation to off-campus housing does not automatically cancel your TCNJ Residence Hall Telephone Service.
Telecommunications can not consider an idle or delinquent account as an indication of intent to cancel. Cancellation of service can only be accomplished through a completed cancellation form, personally submitted by you to the Office of Telecommunications.
The College reserves the right to suspend service without prior notice if there is abnormal activity or if there is unauthorized or unlawful use of the telephone. Your calling privileges may also be suspended for non-payment. A $20 fee will be required to restore your telephone service.
Please remember that when your service is suspended for non-payment, your monthly recurring charge will continue to accrue until you fill out a "Cancellation of Service Form" and personally submit it to the Office of Telecommunications.
Suspensions or cancellations for any of the above reasons may also result in the imposing of additional terms and conditions as deemed appropriate by the College.
