Frank Nardozza

The College of New Jersey
119 Green Hall
Ewing, New Jersey 08628

nardozza@tcnj.edu  

 MS Word Doc

OBJECTIVE

To obtain a position in technology engineering with a success-oriented organization that will best utilize my skills, experience and potential.

TECHNICAL SKILLS

• Expertise in software operating systems, networking, applications and hardware.
• Areas of expertise include customer service, training and problem resolution.
• Technical writer for Operation Instructions manuals, test procedures and test results.
• Programming language skills; html, javascript, cgi, perl, visual basic, asp and unix scripting. 

STRENGTHS AND ABILITIES

• Developing, organizing and presenting departmental policies, procedures and reports.
• Research, troubleshooting and problem-resolution.
• Comprehensive customer service, communication and presentation skills.
• Liaison between internal departments and major companies throughout the world.
• Demonstrated management ability and experience.

EXPERIENCE

The College of New Jersey- Ewing, NJ                           April 2001-Present

Office of Access Technology

Associate Director (April 2001-Present)

Responsible for overseeing the Campus wide network used to access parking, buildings, attendance, and debit. Product management, implemented Oracle based automated campus wide parking system, was responsible for the purchase and installation of digital copiers networked across campus with the ability of automate the accounting and print management. Implemented and designed two web pages used to purchase on-line parking decals and deposit funds into campus debit account.

PANASONIC - Secaucus, NJ                                             Dec 1988 - Apr 2001

Personal Computer Company

Product Engineer (April 1995 - April 2001)

Responsible for evaluating laptop computer products, including hardware (network, modem, SCSI cards, USB devices and third-party external devices) and testing software (Win 2000, WinNT, Win95 & 98 first and second addition, Win3.11 and third-party software), problem research and resolution. Train field-service managers and hotline personnel, and conduct technical presentations for sales team and prospective customers. Served as technical liaison between Panasonic USA and Panasonic Japan.

Achievements

• Established new product evaluation procedures and acceptance criteria.
• Directly contributed to securing laptop sales and providing technical resolution to AT&T, SouthWest Bell, Pacific Bell, Lucent, GTE, MCI Worldcom and NCR during major rollouts.
• As a key member of the "Wireless Team," was responsible for the evaluation of antenna and radio integration, "real-world" field testing, creation of master Windows images.
• Recognized by management for superior performance; received four Panasonic excellence awards.
• Managed production and staff at configuration center, resolved technical issues, developed testing software, procedures and technical training course.

Senior Hotline Support Specialist (July 1994 - April 1996)

Provided senior-level support for all computer products. Maintained hotline inventory and reports for support group. Trained hotline specialists on new and current products.

Achievements

• Created and oversaw hotline for the Personal Computer Company.
• Established hotline policies and produced monthly call center reports.

Communications & Systems Company

Systems Support Engineer (July 1993 - July 1994)

Supported all computer division products such as laptops, scanners and optical drives. Administered department's two 800-support numbers.

PANASONIC (continued)

Communications & Systems Company

Achievements

• Oversaw hotline start-up.
• Establish hotline policies and produced monthly call center reports.

Technical Support Specialist (December 1988 - July 1993)

Provided technical support to dealers and customers for all Panasonic Computer products, such as laptop and desktop computers, printers, optical drives and jukebox, cd-roms electronic filing systems and DVD technology integrations.

General Electric Computer Service

New York City Field Service Division Senior Field Service Engineer
(March 1985 - December 1988)

Repaired IBM equipment in major banks and high-end businesses. Networks included Novel, Banyan, Reuters, UPI and Persyst. Installed supporting LAN's and repaired systems and peripherals.

Computer Maintenance Corporation.

New York City Field Service Division Field Service Technician
(June 1983 - January 1985)

Installed and serviced mini- and micro-computer systems and peripherals. Worked on site at Coopers & Lybrand as the sole person responsible for maintaining computer equipment and peripherals for corporate accounts, controlled service parts inventory. Certified on all major computer platforms, including IBM, Compaq, Toshiba, Hewlett Packard and Apple.

Irex Corporation

Medical Equipment Tester (July 1982- June 1983)

EDUCATION AND TRAINING

Microsoft Certified Systems Engineer for WinNT 4.0/ 2000         (Passed Certification Test)

Microsoft NT Workstation 4.0.                                   	01-14-1998
Microsoft Internetworking MS TCP/IP Win NT4.0.                		11-18-1999
Microsoft NT Server 4.0  						01-03-2000	
Microsoft NT Server 4.0 in the Enterprise                 		03-03-2000
Microsoft Network Essentials                           		   	05-05-2000
Proxy Server 2.0						  	05-26-2000
Windows 2000 Professional 				 	 	12-21-2000
Windows 2000 Server 					  		03-09-2001
Windows 2000 Network Infrastructure Administration        		06-22-2001
Window 2000 Directory Service Administration  			  	08-30-2001
Windows 2000 Directory Service Design					01-23-2002
 

The College of New Jersey

Ewing, New Jersey

Associates Degree in Electronic Engineering

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