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Residence Hall FAQ
Frequently Asked Questions
- What is the hall office?
- What do I do if I lose my key?
- What do I do if I get locked out of my room?
- Where do I pick up my mail?
- What do I do if something breaks in my room?
- What if my personal property is damaged in my room?
- What happens if something goes wrong when the hall office is closed?
- How does security work in my building?
- Am I allowed to have guests?
- What amenities are available in my room or building?
- Does my room come with cable TV?
- Does my room come with a phone?
- Does my room have an Internet connection?
- Are there vending machines in my building?
- What is a Lion's Club account?
- I don't have a car on-campus. How do I get around?
- Who do we contact if a vending machine isn’t working properly or is empty?
- How do I do my laundry on campus?
- How do I report a broken washer or dryer?
- What is a microfridge and how do I get one?
- What if I have equipment from Campus Specialties but it is defective or stopped working?
- My question isn't on here. What should I do?
What is the hall office?
Located in the lobby of each hall, the office is the place to get your questions answered. All hall offices are open from 8 a.m. until midnight, 7 days per week unless otherwise posted. Items such as vacuum cleaners, light bulbs, trash liners, etc are available for you to borrow using your TCNJ ID as collateral. If you've locked yourself out of you room, staff in the hall office can assist you in borrowing a spare key. In buildings with private bathrooms, the hall office often stocks a limited supply of toilet paper and bathroom cleaning supplies. (In the Country Club Apartments and Off-campus Houses staff are available to answer questions, via phone but do not staff an office.)
What do I do if I lose my key?
Upon entry into the hall, you will receive a key or key card to your room and a front door access key or card. If you lose or misplace your room key, report the loss to your hall office immediately; your lock will be changed to ensure your safety. When the lock change is completed, new keys will be available in the hall office. There is a $50 charge for lock changes so be careful not to lose your keys!
What do I do if I get locked out of my room?
In the event you have been locked out of your room between the hours of 8 a.m. to midnight, a spare key can be issued by the residence hall office staff for a maximum of seventy-two hours. After seventy-two hours, an administrative lock change will be executed for security purposes. Present your valid TCNJ picture ID for confirmation; if your ID is not immediately available, the office staff can validate your identity through alternate means. After midnight, when the residence hall office is closed, students who are locked out can contact the staff on duty by calling the hall office. Residents of Country Club Apartment should contact Townhouse West and Transfer House residents should visit New Residence Hall. We emphasize the importance of carrying your keys with you at all times. Repeated negligence may result in disciplinary action. (See the Key Policy listed under Policies and Regulations for specific details.)
Where do I pick up my mail?
Upon moving into the hall, you will receive a key or combination to your mailbox, located near your hall office. On-campus and off-campus mail receptacles are also available near your hall office. US mail is delivered to hall offices Monday through Saturday. Your mail should be addressed with: your name, your residence hall name and room number, The College of New Jersey, PO Box 7718, Ewing, New Jersey 08628-0718. There are forms available in each office to report missing or damaged mail. Mail for Off-campus Transfer House students is delivered by the HA.
What do I do if something breaks in my room?
All non-emergency work should be submitted via the Work Order Request form on the Facilities webpage http://www.tcnj.edu/~facility/ .
Mutiple requests may also be submitted by fax 637-5125.
Single item requests can be made via phone at 609.771.2353 if computer access is unavailable.
After hours, weekends, or holidays, the Campus Police Dispatcher at x2167 or 911 should be called in the event of an emergency.
What if my personal property is damaged in my room?
Please see Student Property Insurance page.
What happens if something goes wrong when the hall office is closed?
In every residential location, staff are immediately available to students via an overnight duty rotation. Community advisers, community coordinators, or student managers in residence are available in each hall office from 8 p.m. to midnight, and are accessible in their room from midnight until 8 a.m. for emergencies. When situations arise that are beyond the limit of these student staff, senior and professional staff members are available to them via a duty rotation from 4:30 p.m. until 8 a.m. daily.
How does security work in my building?
The residence halls at the College are equipped with an electronic card-swipe access system that is activated between midnight and 8am daily. During these hours building access is restricted to the front doors for all assigned residents and their registered guests. Between 8 p.m. and 2 a.m. security desks at the entrance of each hall are staffed by undergraduate security staff who help to monitor guest access to the facilities and respond to policy violations. Due to the inherent design of the Townhouses, they have one main desk for each area which is staffed from 8 a.m. to midnight.
Am I allowed to have guests?
Between 8 p.m. and 8 a.m. all residents and their invited guests must enter and exit the building through the front door of their residence hall. Upon entering the hall, residents must stop at the security desk and show the security staff their room key to verify that the possessor is a resident of the building. For security reasons students may not lend their keys to anyone. Residents are welcome to have guests; each residential host is responsible for their guests' behavior and actions during their visit. All guests in the building after 8 p.m. must be registered with the hall security desk. If a non- resident is in the building prior to 8 p.m., it is the host's responsibility to register each guests at 8 p.m. when the security desk begins operation. Each guest will be required to provide a picture ID. All forms of government issued IDs are acceptable (i.e., TCNJ ID, current driver's license, state and military IDs); passports will not be accepted. If proper ID is not available, the host may use their ID to sign in their guest. One ID is required for each guest. Guests will be issued a Guest Pass, which they must carry with them at all times and which must be returned in order to reclaim the photo ID upon departure. Guests and hosts may reclaim their ID fifteen minutes prior to the closing of the Security Desk should they be leaving after it closes (2 a.m.). There is a $2 charge for lost guest passes. The apartments and townhouses are locked twenty-four hours a day.
What amenities are available in my room or building?
While each residence hall has its own unique personality, every residence has laundry facilities and a vending area. Each room on campus is furnished with a bed, dresser, closet or wardrobe, desk and chair, lamp, trash cans, drapes or blinds, and shower curtains (where applicable). All facilities except the apartments have study lounges and a multi- purpose main lounge. Most halls also offer some type of common cooking facility.
Does my room come with cable TV?
Cable television is provided to each residential room. Students must provide a cable ready television and an F-cable suitable for connecting their television to the outlet in the room. Cable television system problems are to be reported to the Information Technology Help Desk, 609.771.2660. A channel listing is available via under the heading "Cable Television" at http://www.tcnj.edu/~nts.
Does my room come with a phone?
Each residential room includes a digital telephone with basic service which allows students to make on-campus calls and access one phone mailbox. Only the phones provided by The College will work with this system, do not attempt to connect an analog phone to the system. Students who wish to have the ability to call off-campus can subscribe to this service through the Office of Telecommunications, Green Hall Room 20, 609.771.2595. This service includes local calling for a monthly line charge fee and long distance service. For additional information visit www.tcnj.edu/~nts/telephone.
Phone bills are sent to each student electronically on a monthly basis. Remember to make payments in a timely manner as late payments may result in a disconnected long distance service and a $25 reconnect fee. Additionally, public pay phones and a free on-campus hall phone are provided near each hall office. Transfer House residents must contract local phone service via a phone company (see the phone book).
Does my room have an Internet connection?
RES.net is an ethernet computer connectivity service that allows students who own a computer to access campus and internet resources from their residence hall room. Residents are encouraged to visit the RES.net home page from which you may fill out a service application, obtain information about pricing and installation, and receive answers to frequently asked questions.
Are there vending machines in my building?
Each residence hall lobby and townhouse laundry room is equipped with coin operated soda and/or fruit juice, and snack machines. For your convenience, many of these machines are equipped to accept the Lion's Club Account on your TCNJ ID Card.
What is a Lion's Club account?
The Lion's Club account is an optional prepaid declining balance plan available on your TCNJ ID card which is separate from any on-campus dining program. The account is designed to allow you the flexibility to frequent all the dining facilities, the on-campus bookstore, snack and beverage vending machines, and to pay for residence hall telephone bills. The Lion's Club account is also accepted at many off-campus locations including local gas stations and convenience stores. You may not use the Gold Club to purchase alcohol. For information about the Lion's Club card, stop by Student Accounts, Green Hall 119, refer to your housing and dining information packet or visit www.tcnj.edu/~stuacct.
I don't have a car on-campus. How do I get around?
The College contracts a shuttle to major business areas on the US-1 corridor on most Tuesday, Thursday and Saturday afternoons and evenings. The shuttle departs from the Student Center every xx minutes from xx to xx. This service may be limited due to weather, driver illness, availability and maintenance. Please refer to the Campus Life homepage at http://www.tcnj.edu/~stuactiv to see shuttle news.
Who do we contact if a vending machine isn't working properly or is empty?
TCNJ provides students with quality convenience at a variety of locations across campus. Please be sure to report any problems including machines that need to be refilled to extension 3455. Please be as specific about the location and nature of the problem.
How do I do my laundry on campus?
TCNJ students have the convenience of coinless laundry! Washers and dryers are easily accessed in all residence halls. To report any broken washers or dryers, please call extension 3455 and be as specific as possible including the location and nature of the problem.
How do I report a broken washer or dryer?
Please follow the steps on the following form genie:
https://jedi.tcnj.edu/webteam/cgi-bin/formgenie/formgenie.pl?form=26701
What is a microfridge and how do I get one?
TCNJ has paired up with Campus Specialties, Inc. to provide students with the option of renting or purchasing various equipment including refrigerators, MicroFridge combos, safes, surge protectors, and more! With purchase or rental of this equipment, they are delivered directly to your room before move-in. If you have any further questions about this option or you would like to place an order, please visit www.campusspec.com/.
What if I have equipment from Campus Specialties but it is defective or stopped working?
If you received equipment that was defective or stops working during the year, please visit www.campusspec.com/ and see the “Repairs” section for more details.
My question isn't on here. What should I do?
If your question isn't addressed here, please feel free to contact us through e-mail at reslife@tcnj.edu or by calling 609.771.2140.
