Problems with e-mail we may not always think about
I had a discussion with a couple of colleagues in the TCNJ Writing Program, and the subject of e-mail came up. I'm not the only one, or the most prolific, to have written about e-mail etiquette, but I'm also not closing the door on learning new stuff about this.At today's [meeting] we talked about emails from students and "reasonable" levels of accessibility in the online environment (do you respond to student emails on weekends? every day? etc.). [...] Two other issues we discussed were: (1) how can we use the email environment to teach attention to audience (among other things), and (2) how can we mentor students in email etiquette.I have always said a few words about business e-mail as part of a larger discussion of e-commerce. But I've never thought about the simple exchange of e-mail as an opportunity for "teachable moments." Another teacher, at another university, said
In fact, at the end of last semester, one of my students confessed that what he had learned from the class was that his tone was often unintentionally abrasive and his written communication was often unclear.We can only get this learning when we actually look at e-mail actively and critically. As I work with younger students, I have the opportunity to develop the way they look at instant messaging as well. Heaven knows we can develop the way we handle THAT. :-)
Labels: internet
posted by Ron @ 6:12 PM
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1 Comments:
One of my most memorable experiences was a professor who through example taught me the value of proper e-mail ediquette. I have been a supporter of this ever since. The messages that are sent to a customer or client outside of the content are just as important if not more important than the content its self.
As a customer experience archetect I understand that this is one area in which few understand the ramifications of what is said between the lines. The unspoken messages are powerful. Keep up the good work in this up hill battle.
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