Thursday, February 22, 2007

On conflict

Here are some typical sources of workplace conflict:
  • "simultaneous" access to resources ("but I need to use the copy machine!")
  • unclear or inconsistent decision-making authority
  • unclear or inconsistent reasoning behind decisions or policy
  • trying to know without needing to know
  • failure to see or understand events and conversations in their context
  • perceived deviation from some standard of behavior ("why do I do this while they get to do that?")
I find it's worth remembering this stuff -- the warning signs that help us prevent worse things from occurring.

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posted by Ron @ 6:06 PM

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