Another silly act of customer "service"
Yesterday I went to the local Fantastic Sam's for a haircut. I made sure to check the open hours before making the drive, because I'm kinda sensitive about wasting gas these days. And sure enough, they had a sign on the door that said they were open until 9 PM on Tuesday and Friday, while they close at 8 on other nights. So I get there at 8 and I find them closing as I arrive. I hold up my hands and say, "what about the sign on the door?" They ask me to look at it more closely. There is an artist's conception of the sign in this post: look at it closely. That's right, somebody hand-scrawled "hur" over "ue" on the sign, magically converting Tuesday to Thursday, saying they were now open until 9 on Thursday but close at 8 on Tuesday.Here's how the conversation went:
Me: I'm supposed to see that hand scratch in the dark?
Staff: We didn't do it.
Me: Well, you can tell whoever did it. from me, that...
Staff: We lost a customer?
Me: That's right. You guys jobbed me.
I must have been angry, to address two women as "you guys." LOL I missed whatever they may have said after that. I went home instead and made plans to stop at the Great Clips today, and guess what? I got a "great clip."
I'm not angry any more. But hand-scrawled signs, only partly legible, and no doubt made hurriedly to save time and money, are not good examples of customer service. So my decision stands for now. And not just for that location, but for all Fantastic Sam's locations everywhere.
Labels: office space
posted by Ron @ 10:38 PM
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