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Major types of claims
per Ramage/Bean/Johnson (RBJ) -- page number included
for the last edition I've used in class:
- Categorical (RBJ 193) --
X is a Y, where presenter and audience agree
on what Y is
- Definition (207) --
X is a Y, where there isn't necessarily any
agreement on what Y is; presenter must jump
that hurdle before being able to make the
definition argument. And some concepts defy
definition (e.g. Y = love,
truth, free will).
- Cause
and effect -- Event X -> result Y;
numerous possibilities can be mistaken for this. See
the separate page on this subject for details.
- Resemblance/similarity (262) --
X is like (or, ~) Y. This argument is seen in:
- products: brand 1 ~ brand 2; generic ~ brand
- societal behavior: this generation ~ previous
- memory: "deja vu all over again"
- current events: situation ~ precedent
- Evaluation (281) --
X is good (or bad).
The evaluation is made by the audience, or a
subset (or even a single member) of the audience.
This means that though aspects of the presentation
are weighed (including facts), the decision may
still come down to a consensus, or a vote, or
even the opinion of one person "in charge."
- Proposal (308) --
Do X! (or, We should do X)
This argument is most likely to succeed when
the warrant (as usual, shared) includes
positive outcomes/benefits. We see this
argument in commercials, votes/polls, and
courting :-) :-) :-).
Rhetoric is the art of making some sort of claim
and defending it with evidence. The need for a
defense suggests that the audience won't "buy in"
without it.
So I tell students their claims must be
-
controversial, in the sense that
there's no guarantee the audience or the research
materials will completely support it;
-
about an engineering-related topic,
in the sense that the evidence can be judged through
some combination of analysis, demonstration,
inspection, similarity, and/or testing.
Here's the full list of difficulties I've seen
with student (and workplace) proposals:
-
Claim is too broad. (Example:
"genetic engineering is/isn't improving our quality of
life.") Our lives aren't long enough for us
to prove this to more than a handful of people.
-
Claim is intuitively indefensible.
(Example: "the
Mars Climate Orbiter
was lost because of one error committed by one person.")
-
Claim involved excessive dependence on
pathos, that is, it's an emotional plea.
(Example: "cloning is wrong.")
If a claim absolutely depends on the
audience buying into an emotion-based warrant, they
might as well give up now. Many students have
trouble with this, because they're used to dealing
in first-semester Rhetoric with "the great issues of
the day" (e.g. abortion, gun control, death penalty,
etc.) and see emotion-based argument all the time.
The engineer in practice can't get away from emotion,
because products are often sold (and companies funded)
on the basis of customer (or investor) perception,
rather than simply cold logic. But the defense of a
claim in the profession is seldom successful without
heavy "logos" content.
-
The terminology used in the claim is too vague.
(Example: "I am a self-starter and team player with
outstanding oral and written communications skills.")
The success of a claim absolutely depends on the
words the speaker uses creating the same picture
in the minds of the audience that the speaker has.
In the profession, vague terms are used all the
time:
and I call on the student to define
terms like those, make them measurable.
-
Their research involves concepts beyond their
present understanding, or includes
jargon they can't
even pronounce. It's easy for me to tell them not to
bother with anything so difficult, but what if they
find that part of the argument involves making the
rest of us understand what we'd otherwise ignore?
(Example: "We must replace methylene chloride with
wheat starch media to depaint aircraft safely.")
-
Some people don't understand the term
"controversy." This doesn't mean just
the kind of sensational controversy that lines
the media. Any decision involving two or more
choices, where the audience is either undecided
on the appropriate choice or is leaning against
the speaker, is "controversial." (Example:
"aircraft fly over neighborhood A more often
than over neighborhood B, so A has a greater
noise problem." Is that necessarily so?
Whether it is or not, to whom is the question
"controversial?")
-
The presenter fails to fully consider
the background and state of mind of the audience.
The mismatch can be narrow or broad,
trivial or consequential. It used to be important
to target a presentation to the technical background
of the audience. When that's the case, making
changes as needed is pretty easy: more jargon (or
less), more detail (or less).
I've often found recently that the technical audience
has made up its mind, and is often opposed to your
claim. If you must present to such an audience anyway,
be careful not to make it worse. Avoid
doublespeak,
avoid pretentiousness. Breathe and speak smoothly.
But don't back off from your claim. The audience
must have a chance to judge the claim on its merits,
without being distracted by your inability to deal
with opposition.
-
The presenter uses trendy terms, or terms
with personal meaning -- but which have no objective
meaning. (Example: "microstructure." This
term has no objective definition, no unit of measure.
Like "truth" and "beauty.")
-
The claim is politically biased.
(Example: "the company will be saved/destroyed by
downsizing.")
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