HelpDesk
         

TCNJ Tech Talk 

April
2004 Vol. 2 Issue 4
http://www.tcnj.edu/~helpdesk



Using Internet Explorer Favorites

If you frequently visit the same websites you can bookmark the sites for easy access using Internet Explorer (IE) favorites.  Favorites work similar to Netscape Bookmarks. 

To create an IE favorite:
1.  Open IE
2.  Open the site that you would like marked as a Favorite.
3.  Select 'Favorites' from the top menu bar.  Click on 'Add to Favorites' to add the website. 

To view favorites:
Select 'Favorites' from the top menu bar.  Your favorite websites will be displayed in the menu.

Note:  You can also have your favorites displayed on the left side of the browser screen for convenience.  To display the favorites panel, select the 'Favorites' folder from the toolbar. 

To organize favorites:
You can organize favorites in folders.  For example, put any frequently referenced TCNJ sites in a TCNJ folder.  To organize favorites:
1.  Select 'Favorites' from the top menu bar.  Click on 'Organize favorites'.
2.  Click on 'Create Folder' and type in a folder name.
3.  From the list of 'Favorites', select the webpage that you would like added to this folder and click on 'Move to folder..'.  Select the folder from the list and click OK.

 

 

 

Spam got you down?

If you receive twenty messages a day, and nineteen of those messages are Spam, it is probably a good idea to check out the new SpamAssassin filtering tool.  Instructions for setting up filters can be found at http://managemail.tcnj.edu  Click on the PDF file Working with Email Filters and the Vacation Feature

Here are some tips for avoiding Spam from the IT Security Team http://www.tcnj.edu/~it/security/spam.html:

1. Read the privacy statement on a website, etc. before providing your email address to make sure you agree with it.

2. Don't publish/display your email address on web pages. If you must display it, use an alternate format. Example: instead of "jdoe@tcnj.edu" use "jdoe at tcnj.edu." Make sure not to use a mailto: hyperlink since this would defeat the purpose of the alternate address format.

3. Be conscious of other places where your email address may appear such as discussion lists and newsgroups. Discussion list and newsgroup messages tend to be archived on websites and are good place for spammers to harvest email addresses.

4. Don't click on the "remove" or "unsubscribe" links on a suspicious email. Many times these simply verify that your email address is "alive" and valid.

5. Use email filters, either in your email client or servers-side filters.  It is best to discard SPAM messages or save them into another folder. Do not reject them since this will tell the spammer that your email address is still valid.


"Sign In" Problems Resolved

Below is a list of frequently reported problems with signing in to applications. There is usually a quick resolution. 

Keep this list handy in case you ever run into this problem and can't call the HelpDesk.
MeetingMaker
The 'Sign In' button is "greyed" out:
1.  Click on the 'Select...' button next to Time Zone.  Select 'USA Eastern' and click on 'OK'
2.  Click on the 'Select..' button next to Server.  Under 'Select Server', select 'MeetingMaker XP' and click
on the 'Select' button. You should now be able to sign in.

Novell
Can't sign in to Novell:
1.  Check and make sure your caps lock key is off and that you are entering the correct username and password.
2.  Is the 'Workstation only' box checked off?  Uncheck the box.
3.  Are you getting stopped at the windows workstation password?  Check to make sure your username is displayed.  If there is another username, take it out and enter your username in lowercase. 

Email
Can't sign in to Email:
1.  Check caps lock key and reenter password.
2.  Check the username and password using webmail.

Mainframe Applications (CICS, SIS, etc).
Mainframe is prompting for new password, but the new password is not accepted:
1.  CICS login password (i.e. the first screen), has to be 8 characters or less; SIS and other applications (i.e. the second screen), has to be exactly 8 characters. 
2.  The new password has to be unique (i.e. it cannot be anything you have used before).
 

 

$$$ Saving Tip:  Avoid ordering too many "extra" or "reserve" ink and toner cartridges. This way if the printer has to be replaced and the same model is no longer available, you will not have surplus ink/toner that is incompatible with the new/upgraded printer.

 


Would you like a question answered in next month’s issue? Please forward comments/questions to ohara@tcnj.edu
    http://www.tcnj.edu/~helpdesk