HelpDesk

TCNJ TechTalk

August 2003 Vol 1 Issue 7   

Need some technical help?
It's Saturday morning, and you have decided to come into the office to catch up on some work.  After spending two hours on an Excel spreadsheet, you try to print  and .....nothing.  Before you call it quits between you and the printer, try the following:
1.   Is  the printer plugged in and getting power?  Do you see any lights?   If not, check the connection to the power source and make sure it's plugged in tightly. 
2.  Is there paper in the printer?  Double check that there is paper in the tray.
3.  Is the light above the cartridge flashing (usually appears as an ink drop)?  If it is, replace the ink cartridge and restart the printer.
4.  Is there a paper jam?  Check to make sure that there is no paper jammed in the paper.  If there is, gently pull the paper out and restart the printer.
5.  Did you get an error message on the computer?  If you did, make a note of it.  Check that the cable running from your pc to the printer is secure.  If it's not, tighten the cables and reboot the pc and restart the printer.
6.  Is the printer paused?  Go to 'Start', 'Settings', and open the 'Printers' folder.  Right click on the printer and make sure 'Pause Printing' is not checked off.  It is click on 'Pause Printing' to uncheck it. 
7.  Is your printer the default printer?  Go to 'Start', 'Settings', and open the 'Printers' folder.  Make sure you see your printer listed (if not, reboot PC) and has a check mark next to it, so that it is designated as the default printer.  If it's not checked off, right click on the printer and select 'Set as Default'.  Try resending your print job.
8.  Are you printing to a network printer (i.e. do other people in the office print to the printer?)?  If it's a network printer, make sure you are connected to the network.  Open My Computer and verify you see networking drives, i.e. your H: drive.  If you are unsure, reboot the PC and make sure you sign into Novell. 
9.  Still not printing?  Power off the printer.  Power off the PC.  Bring the PC back up.  Turn the printer back on.  Try sending the print job again.
If these solutions don't work, please call the HelpDesk x2660 and leave us a message.  We will return your call Monday morning.

Get Organized!
User Support Services has investigated and reviewed many Personal Data
Assistants (PDA) and has decided to recommend the Sony Clie PEG-SJ22 as the campus standard PDA.
If you plan to purchase a PDA, please view the specification /information sheet.   If you have any questions contact your Support Specialist by calling the HelpDesk at X2660. 

Telecommunications:
A division of Networking and Technical Services
Using Voicemail!

To Change your voicemail password:
Dial Direct Access Number: 2050
Press # if you are calling from your own extension. (If you are not calling from your own extension, dial your four-digit extension
number and then press #.)
Enter your initial password: 111
The system will notify you that your are logged into the system using an unsecured password. It will then require you to change it.
Your password must be a minimum of 6, and no longer than 24 digits. 

To record your name:
Dial Direct Access Number: 2050
Press # if you are calling from your own extension. (If you are not calling from your own extension, dial your four digit extension
number and then press #.)
Enter your password. 
Listen to the prompts. 
Press 8 for ANSWERING OPTIONS. 
Press 4 for RECORD NAME. 
Press 1 to RECORD YOUR NAME. 
The system will prompt you to record your name at the tone. When you are finished, Press * #. 

To record your personal greeting:
Dial Direct Access Number: 2050
Press # if you are calling from your own extension. (If you are not calling from your own extension, dial your four digit extension
number and then press #.)
Enter your password. 
Press 8 for ANSWERING OPTIONS. 
Press 1 for PERSONAL GREETINGS. 
Listen to the prompts 

To Transfer a call into voicemail:
Press TRANSFER, while you are on the phone with the caller.
Dial Forward Access Number: 2052
Dial the extension number of the person’s phonemail box you are forwarding the call to and then Press #. Hang Up.